th 15 years of experience in the field of contact centers Omicanal, I have a good knowledge of the various players in this market.
My role: AMOA / AMOE Project Manager

Goals
I accompany companies in:
The evolution of their Omnichannel call center and contacts
Avaya, Genesys, Kiamo, WorldLine, Odigo, InContact, Vocalcom, Oracle, Salesforce, etc.
Digital Transformation of their customer relationship
Adaptation of their Networks and Telecom Infrastructure
Conducting audits, RFI RFP, Recommendations, Supplier Choices, commercial negotiation, POC, Pilots & formations, Generalization, Recipe, Passage in Run, MCO

My areas of expertise
Management and Project Management with a particularity the Project Recovery in Drift
IP telephony, VoIP, ToIP,
Omnichannel Call & Contact Center
CTI, CRM interconnection,
Operator Infrastructure (SIP Operators) - Inter-Site Links
LAN, WAN, Wifi, Visio Conference Infrastructure
Windows Linux Unix systems
 Data Center
Our offers of services
Project director
IT Project Manager
Project Recovery Manager
Engineering in my area of ​​expertise
Contact me!