An accomplished program and senior manager with 18+ years of experience in IT Infra project management / service delivery & people management. I have well-rounded experinece in customer relationship management, including conflict resolution, management of a contractual perimeter, mission management, and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess and ensuring a seamless experience for all parties involved.