I am a customer support expert with over 5 years of experience in customer support and team management roles in several multinational companies. Over the past few years, I have led and worked on several projects and teams, which has resulted in significant success and timely completion.

I am passionate about Customer Service! For me, it's about giving the client what he wants, in a timely manner, to achieve a happy outcome for both parties.

I am educated at the university level, and since I left education, I have gained more than 5 years of experience in the customer service sector. I specialize in complaint handling and I have worked for several of the largest online sales companies in France, USA, Sweden, resolving complaints, small and large, through e-mail, live chat and telephone.

I am a native French speaker, but I am also fluent in English. Not only does this mean that I can communicate with clients abroad, but I am also an excellent translator!

Professional skills

⭐ Team Leadership
⭐ Efficient team management
⭐ Data entry
⭐ Time Management
⭐ Conflict Resolution
⭐ Project Management
⭐ Customer engagement
⭐ Salesforce
⭐ Zendesk
⭐ Freshdesk
⭐ Helpscout
⭐ Shopify
⭐ Execution of orders
⭐ Order tracking and disputes
⭐ Drafting of product sheets
⭐ Create a Shopify store from scratch
⭐ Moderation of the Facebook page
⭐ Personal assistant
⭐ Community management

So why hire me?

I am always professional - if I am given a deadline, I will produce results within that deadline. I am self-motivated, having been an independent entrepreneur in the past, I am used to setting goals for myself and achieving them without relying on others. However, working in a team is a key to great success for me.