Customer support manager with 20 years of experience, I suggest you take charge of the outsourcing of your after-sales service (Technical support, Hotline, maintenance, after-sales service ...) whether for a product or software.

You can entrust me with all kinds of missions:
. User assistance to resolve the problem
. Remote control of the system
. Prioritization of tickets according to their degree of urgency
. Daily monitoring of user requests
. Identification of bugs and transmission to the development department
. Proposal of workarounds
. Carrying out user training
. Writing of procedures and user documentation

Patient, attentive to the customer and efficient in solving problems, my goals are the satisfaction and loyalty of your customers.

I remain at your disposal to discuss, so do not hesitate to contact me to tell me about your projects!