My goal: to make your daily life easier and more flourishing with easily actionable processes.

How can I help you to achieve it?

Boost your retention by improving your customer relationship

- Integration of online chat
- Audit on the team's tone of voice
- Chatbots
- Positive public feedbacks campaign
- Satisfaction surveys

Save you precious time by optimising the execution of operations

- Optimising the potential of your existing solutions
- Delegating tasks to internal or external resources
- Sharing best practices to make your team's life easier and more efficient

Detect areas of improvement by providing you with a strategic and analytical overview

- Data analysis
- Development of dynamic and customised dashboards
- Implementation of automated reports

Have a top team by structuring and organising their digital environment

- Implementing team tracking processes with KPI measurement and variable bonuses
- Gamifying the environment to develop an "extra-mile" mindset within the team
- Writing knowledge bases to facilitate training of newcomers

Fuel your growth and innovation by supporting you through your transition phases

- Recruiting
- Outsourcing
- Integrating new softwares

Experience
✅ 4+ years in team and company management
✅ 5+ years in customer service and e-commerce
✅ 8+ years in start-up environment