I am in the freelance, a Polyvalent Virtual Assistant, a Teleconsultant, a Moderator.
I offer my services in the field of communication. I do not do a writing or a
transcription.
Honest, reliable, punctual and well organized, good communication and professionalism are
my strong points.
With my five years of experience, I am willing to put all my abilities to your advantage
analysis for managing customer satisfaction. I do customer support, administrative support,
the back office, the front office, the processing of emails and chats.
I adapt easily to all situations, I am very motivated. I learn very fast and I can
work in complete autonomy.
Here are the services I offer:
• customer relationship management
• processing emails and chats
• receiving and sending calls
• data entry in the back office
• technical and administrative support
• planning of events and deliveries
• the management of the agenda and the site

Here are some tools that I have mastered myself:
- Atlas
- Zendesk
- Panel
- Word, Excel, Power Point,
- Prestashop
- Salesforce
- Mirakl
- Ekan
- E-desk
- Shopinvest
- Shopify
- Trello, Outlook