"I am a specialized Customer Care professional in e-commerce and dropshipping in the field of fashion and accessories for babies and children, but I am also open to any other industry.

My goal is to help businesses provide exceptional and personalized customer service.

With 10 years of solid experience in managing an online sales page, I have developed advanced skills in:

Order tracking.
Managing returns and refunds.
Efficiently resolving customer issues.
My priority is to maintain strong relationships with customers by providing clear and accurate responses to their questions and concerns.

As a naturally empathetic person, I strive to create a human experience for each customer.

My strong communication skills, combined with my patience and calm demeanor, allow me to build solid relationships with customers and exceed their expectations.

I am also very proficient in managing popular messaging platforms such as Facebook Messenger, and I am trained to handle customer complaints with empathy and professionalism.

I have expertise in using tools like Zendesk and Freshdesk to provide quick and accurate responses.

In addition to my customer service management skills, I have a strong background in e-commerce, working with platforms such as Shopify and WooCommerce.

I also utilize a centralized customer relationship management (CRM) system to collect, organize, and analyze customer and prospect information.

I am confident that my skills and experience could make a significant contribution to the growth of your company."