With over 15 years of experience in the field of customer service, I have gained valuable expertise in managing and enhancing the customer experience. My career began as a supervisor of a team of agents at a Montreal-based telecommunications company. In this role, I led and motivated a talented team to achieve high customer service goals while ensuring effective communication and resolving customer issues promptly and professionally.

My commitment to excellence led me to advance to the position of Assistant Operations within the same company. There, I worked closely with management to streamline operational processes, improve efficiency, and ensure exceptional service quality. I also served as head of an administrative department at a prominent college in Montreal, where I supervised a team of two employees, coordinated essential administrative tasks, and maintained high service standards.

With my strong experience in team management, problem-solving, and customer service, I am ready to offer my skills to potential clients as a freelancer. I am passionate about the art of satisfying customers, improving processes, and providing outstanding solutions. As a freelancer, I am determined to provide high-level customer service consulting services to help businesses achieve their goals and build customer loyalty.