• 700 days on site to troubleshoot, update or audit systems using computers, mechanics, electronics, sensors, software setting • 100 support training courses in English: writing of the course, preparation of exercises to improve the skills of field teams • More than 500 technical documents: maintenance operation, fault tree writing, install instruction, user and maintenance guide. • More than 1900 incident tickets processed Investigation with traces, incident report including defect description.

Management of the escalation and direct link to R&D team. Customer follow-up: system follow-up from production to final acceptance on site Monitoring of 200 special machines installed worldwide: incidents, spare parts, handling of systemic problems, audit, deployment of updates, production performance monitoring Make recommendation for service maintainability improvement Red Alert monitoring: daily review with all departments involved and decision on an action plan. Weekly meeting with the team.